Shipping and refund policy

Shipping Policy

  • Most orders ship within 24 hrs Monday-Friday.
  • We ship all orders USPS. You will be sent a tracking number once the order has shipped.
  • We are not responsible for packages once USPS takes possession of them.
  • In the case of delayed/lost orders contact your local USPS facility.
  • All orders are shipped in plain boxes or mailer envelopes.
  • Return address and name are discreet.
  • Orders over $150 require signature.

Return Policy

Do not return any item until you have interlaced EPS first

  • All products that are being returned must be returned within 30 days of the purchase date of your order.
  • The item must be un-opened and in the same condition as received. When returning a product back to us, please package the item(s) carefully so they will not be damaged in transit.
  • If you ordered the incorrect product, or simply no longer need the product you purchased, you are responsible for the return freight.
  • If we shipped you the wrong product, we will provide you a pre-paid shipping label or reimburse you for the shipping cost to return the item.
  • We suggest that all returns are shipped to us with tracking as we are not responsible for packages until they are received at our facility.
  • Returns are processed within 10 business days of receipt at our facility.
  • Your refund will be issued in the same manner in which the order was paid 
  • All special order items are subject to a 25% restocking fee. All special order items are identified on the product detail page of the item.